We have high quality control standard to make sure all the products we ship are in perfect conditions. If you are not satisfied with the items you received, we gladly accept the return and exchange. More information, you can check our return policy: Click HERE

We will offer full refund on all items that have been returned. And please note that customers are responsible for the return shipping fee.

Yes, the customers need to pay the return shipping. We do not accept packages returned using C.O.D. (Cash on Delivery) service. Return shipping charges are non-refundable. And please return through your local post office to avoid tax.

We ship worldwide, over 200 countries and regions. But there are still remote regions and islands we don't shipping to, like some part of America, Jersey, Guernsey, Isle of Man, Montserrat, Montenegro, Kenya, Honduras, Montenegr, Armenia, Saint kitts and Nevis, Vietnam, French Guianan, Bahrain, Nigeria,Trinidad and Tobago, Coata Rica, Antigua and Barbuda, Gualeloupe, Falkland Islands, Yemen, Anguilla, El Salvador, Faroe Islands, Guyana, Republic of Moldova, Netherlands Antilles, Iraq, Iran, Cuba, The Republic of Cote d'ivoire, The Republic of Sudan, Libya, Republic of the Congo, República de Guiné-Bissau, Union Of Myanmar, Darfur, The Syrian Arab Republic, Republic of Zimbabwe, Republic of Liberia, The Republic of Lebanon, The Republic of Sierra Leone, The Commonwealth of Eritrea, Democratic Republic of the Congo, Democratic People's Republic of Korea, The Somalia Democratic Republic. If you still not sure, please contact our customer service.

Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing items, performing quality control, and packing for shipment. We will give priority to items marked “Priority Dispatch”, but in orders with more than one item, the processing time will be based on the item with the longest processing time. Processing time is displayed on the product detail page. And the shipping time doesn’t include the processing time. The shipping time is decided by the shipping method you choose and the distance of your destination. For more information, please check our shipping information: Click HERE

We offer free shipping by Flat rate shipping. And there is shipping fee for expedited shipping and standard shipping. More information, please check our shipping information: Click HERE

We accept PayPal and Credit card at the moment. We don’t accept the cash on delivery.

If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or contact our customer service.

We only accept payment in US Dollars at the moment.

We accept PayPal, Visa, MasterCard. If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, you can contact our customer service.

Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out. It is our responsibility to protect our shoppers from any unwanted billings. If the verification is not completed within 21 days, your order will be subject to cancellation without further notice.

You can log in your account to cancel the unpaid order directly; or you can contact our customer service to cancel the order.

Orders might be divided into different packages due to a difference in processing time or there are many items in your order which need to be divided.

Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home.

If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

That depends, normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. We will try to provide some help and compensation. However, we can't refund this fee, as it would be charged by the customs office, please understand.

If you don’t need the order, please contact our customer service.

Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.

Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.

If you need any further assistance, please contact us and we will reply within one working day (except holidays and weekends).

The package may be placed elsewhere, please contact our customer service if this happens.

Orders might be divided into different packages due to a difference in processing time or there are many items in your order which need to be divided.

If you still have any problem, please contact us and we will reply within one working day (except holidays and weekends).

Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home.

If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

If you still have any problem, please contact us and we will reply within one working day (except holidays and weekends).

Check your package with the shipping company or local post office with the tracking number first. Remember to keep your tracking number with you. If you still cannot find it, or you need other further assistance, please contact our customer service, and we will reply within one working day (except holidays and weekends).

The following reasons might cause the return of your package:

1. Wrong or incomplete delivery address.

2. Invalid phone number.

3. No one at homeIf you still cannot find your package.

If you still have any problem, please contact us and we will reply within one working day (except holidays and weekends).

If you want to change the payment method, Please contact us and we will reply within one working day (except holidays and weekends).

If you want to change the shipping address, Please contact us and we will reply within one working day (except holidays and weekends).

If you want to change the shipping method, Please contact us and we will reply within one working day (except holidays and weekends).

If you want to change the size, Please contact us and we will reply within one working day (except holidays and weekends).

When you log in your account, you can click “Forget your password” and enter you email address, and then log in your email box to reset the new password. Click HERE

You can click “sign in/register”, and there are many ways you can register on our site. And there is no membership fee. Click HERE

Please understand if you have purchased on our website, it's not allowed to remove. If you haven’t purchased before, please contact our customer service to help you remove it.

Please make sure you have entered the correct email address and the correct password you registered with. 

We are online shop located in Hong Kong and we ship worldwide. But we don’t have real store.

Mrosy is here to provide style without the hefty price tag to women all over the world. At Mrosy, you can enjoy the most competitive prices and exceptional customer service without stepping out the door. We’re an internet fashion retailer providing you with apparel, footwear, accessories, handbags, swimwear, etc. So whether you're searching for boho dresses and graphic tees or patterned blouses and chic swimwear, Mrosy is the ultimate one-stop-shop for the modern yet economical fashionista. Find Mrosy, find yourself.

What‘s the material of the item?

Different items have different material. You can check the description of the items you want; there are more details of the item information.

Could the item be washed by machine?

Not all items can be washed by machine, and we suggest you wash it by hand.

Yes, we have the size chart; you can Click HERE

We suggest you follow the size chart of each item ( as below) before making the order, and measure the hip, bust, waist and then choose the correct size. Size guide Click HERE

Yes, we have plus size clothes. Please check measurements first in item description, like bust, hip, and waist. Size guide is also helpful. 

It means we have only one size for that item. It usually equals to size M, but it may also fit size S to L. We suggest you measure the hip, waist, bust according to our size chart and check if one size fits you.

There are many models in different figures, so we are not sure about which sizes they are in. And we have different sizes for different items; you can choose whichever size you want. Please check measurements first before purchase. 

Yes, our size chart is standard and you can measure your size according to the size guide and choose the correct size.

Sorry, you can only choose the color/size which is available on the website.

It means that there is more than one color in the item, jointed by two or more different colors.